At SeikosWatchs.uk, customer satisfaction is our priority. We want you to have a smooth and worry-free shopping experience.
1. 30-Day Returns
We offer a 30-day return period from the date you receive your order. Items must be unworn, unused and returned in their original packaging with all accessories.
2. Refunds
Once we receive and inspect your returned item, we will notify you about your refund. Approved refunds will be issued to your original payment method.
3. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photos of the issue. We will arrange an appropriate solution, including a replacement or refund where applicable.
4. Exchanges
Exchanges are subject to product availability. Please contact our customer support team before returning an item.
5. Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns. We cover reasonable return shipping costs for confirmed faulty, damaged or incorrectly supplied items.
6. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Orders already dispatched may need to follow our returns procedure. Your statutory cancellation rights remain unaffected.
7. UK Consumer Rights
Nothing in this policy affects your rights under UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
8. Contact Us
For returns, refunds or other enquiries, please contact us:
Website: https://seikoswatchs.uk/
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM.